Refund Policy

1. The guarantee

If you buy POSLine Pro and it isn't right for you, email us within 14 days of your purchase date and we will refund the full amount. You don't need a reason, and we won't ask for one.

2. How to request a refund

One email is all it takes:

• Email support@posline.app from the address you used to buy Pro.
• Include your order number or license key (either is fine).
• Say you'd like a refund — that's it.

3. What happens next

• We confirm your request by email, usually within one business day.
• The refund is issued to your original payment method and typically appears within 5–10 business days, depending on your bank or card provider.
• Your license key is deactivated after the refund, so the app returns to the free Starter plan. Your data stays right where it is — on your machine and in your Drive.

4. A suggestion before you buy

The free Starter plan never expires, so you can take all the time you need to try POSLine with a real counter before paying a cent. Most people buy Pro only after their shop has clearly outgrown the free limits — that's the way we like it.

5. After 14 days

The unconditional window is 14 days, but we're still humans: if something clearly went wrong — a duplicate purchase, a wrong platform, a key that never activated — write to us anyway and we'll work it out with you.